2 Hour Grace Period
Quick cancellation support immediately after purchase.
Instant Refund Initiation
Refunds are processed immediately after approval.
Luxury Order Protection
Custom jewelry production begins with strict allocation.
Policy Overview
Understanding
The Cancellation Process
Cancellation Window
Orders can be modified shortly after purchase.
You may request cancellation within 2 hours of placing your order for a complete refund. Once our fulfillment and quality verification process begins, the order enters production handling and can no longer be canceled.
Important
Orders already processed for crafting, stone setting, engraving, or dispatch may not qualify for cancellation approval.
Custom & Personalized Pieces
Crafted uniquely for you.
Engraved jewelry, resized rings, made-to-order creations, and bespoke commissions are non-cancellable once crafting or stone-setting begins. These pieces are individually prepared and reserved exclusively for your order.
Important
Orders already processed for crafting, stone setting, engraving, or dispatch may not qualify for cancellation approval.
Refund Processing
Secure and transparent reversals.
Approved cancellations are refunded through the original payment method. Banks and payment providers may require 3–7 business days to reflect the refunded amount in your account.
Important
Orders already processed for crafting, stone setting, engraving, or dispatch may not qualify for cancellation approval.